Privacy Policy

1. Introduction Whangarei Chiropractic ("we," "us," or "our") is committed to protecting the privacy of individuals and complying with the Privacy Act 2020 ("the Act") and the Health Information Privacy Code 2020 in New Zealand. This Privacy Policy outlines how we collect, use, disclose, and protect your personal and health information.

By using our website or engaging with our services, you agree to the terms outlined in this Privacy Policy. We may update this Privacy Policy from time to time, and any changes will be posted on our website.

2. Collection of Personal Information We collect personal information to provide chiropractic services and manage our operations. We collect information in the following ways:

  • Directly from you when you contact us, book an appointment, complete forms, or provide information in person, via email, phone, or our website.

  • From third parties, such as other healthcare providers, insurers, or referral sources, with your consent or where permitted by law.

  • Through website analytics and cookies, which collect non-identifiable data about website traffic and usage.

The types of personal information we collect may include:

  • Name, date of birth, and contact details

  • Health history and medical information

  • Payment and billing details

  • Communication preferences

  • Any other information relevant to your care

3. Use of Personal Information We use your personal information to:

  • Provide chiropractic care and related services

  • Communicate with you regarding your care, appointments, and inquiries

  • Process payments and manage our administrative operations

  • Comply with legal and regulatory requirements

  • Improve our services and website

4. Disclosure of Personal Information We may disclose your personal information in the following circumstances:

  • To other healthcare providers involved in your care

  • To insurers or ACC for claims processing

  • To regulatory authorities if required by law

  • To third-party service providers who assist us in operating our practice (e.g., IT support, payment processors)

  • With your consent or as otherwise permitted under the Act

We do not sell or rent personal information to third parties.

5. Security and Storage We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. This includes:

  • Secure electronic and physical storage of records

  • Restricted access to personal information

  • Staff training on privacy and confidentiality obligations

We retain personal information for as long as necessary to fulfil our obligations and legal requirements.

6. Access and Correction You have the right to request access to and correction of your personal information. If you would like to access or update your information, please contact us. We will respond to requests within a reasonable timeframe and may require verification of your identity.

7. Website and Cookies Our website may use cookies to enhance your experience and analyse website traffic. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

8. Complaints and Contact Information If you have concerns about your privacy or how we handle your personal information, please contact us:

Whangarei Chiropractic
78 Western Hills Drive, Kensington, Whangarei, 0112
marinusriekobruining@gmail.com

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand at www.privacy.org.nz.

Effective Date: 10/03/2025